At She & Mee Clothing, we are committed to ensuring that your order reaches you safely and as promptly as possible. We currently ship exclusively within India. Please review the following information before placing your order.

1. Order Processing and Delivery

• Payment confirmation: Orders are processed only after successful payment confirmation.
• Delivery timeline: Orders are generally delivered within 7-10 business days from the date of confirmation.
• Order cut-off: Orders placed after 5:00 PM will be processed on the next business day.
• Peak periods: During sales, festive seasons, or periods of unusually high order volume, processing and delivery may take slightly longer. We will communicate significant delays through the contact details provided with the order.
Note: All delivery timelines are estimates. Delays may occasionally occur because of courier constraints, weather conditions, public holidays, regional restrictions, or other circumstances beyond our control.

2. Payment and Shipping Charges

• Prepaid orders only: We currently accept prepaid orders only. Cash on Delivery (COD) is not available.
• Shipping charges: Any applicable shipping charges will be calculated and clearly displayed at checkout before payment.
• Order confirmation: An order is considered confirmed only after successful payment has been received and acknowledged by our team.

3. Order Tracking and Cancellation

• Tracking information: Once your order has been shipped, tracking details will be shared through email, SMS, WhatsApp, or another available communication channel linked to your order.
• Tracking activation: Please allow up to 24 hours for the tracking information to become active on the courier partner's portal.
• Cancellation: Orders cannot be cancelled once they have been confirmed and processed.

4. Delivery Guidelines

• Accurate address: Please provide a complete and accurate shipping address, including the correct pincode, landmark, and reachable contact number. We are not responsible for delays or failed deliveries caused by incomplete or incorrect information.
• Delivery attempts: Courier partners generally make up to two delivery attempts. Please coordinate directly with the delivery agent when contacted.
• Failed or returned deliveries: If an order is returned to us because of an incorrect address, refusal to accept the parcel, or repeated unsuccessful delivery attempts, any additional re-shipping charges must be paid by the customer before the order is dispatched again.

5. Damaged, Tampered, or Opened Parcels

• Visible damage: If the parcel appears visibly opened, tampered with, or severely damaged at the time of delivery, please do not accept it. Contact us immediately and share your order number along with clear photographs of the parcel.
• Damaged product: Exchanges are available only when the product received is damaged. The issue must be reported within 24 hours of delivery.
• Mandatory unboxing video: A complete unboxing video recorded continuously from start to finish, without cuts, pauses, or edits, is mandatory for verification.
• Product condition: The product must remain unused, unwashed, unworn, and in its original condition, with all tags, labels, and packaging intact.
Exchange requests are subject to verification and approval. Exchanges will not be accepted for size-related concerns, minor colour variations, personal preference, change of mind, or natural variations in fabric, weave, print placement, texture, or colour.

6. Returns

All products are carefully inspected before dispatch. Therefore, we do not accept returns once an order has been delivered. Please review the product details, size chart, and policies carefully before completing your purchase.

7. Contact Us

For questions about your shipment or assistance with a delivery issue, please contact our support team and include your order number for faster assistance.
Email: sheandmeeclothing@gmail.com